gtd99 Privacy Policy

Our Privacy Commitments

Information We Collect

When you create an account or interact with gtd99, we collect information across two broad categories: information you provide directly to us, and information we gather automatically through your use of the platform.

Information You Provide

• Identity Information: Full name, date of birth, nationality, and a government-issued identification document (such as a National ID card or passport) required for KYC verification.
• Contact Information: Email address, mobile phone number, and city of residence. Many of our players are based in Dhaka, Chittagong, Sylhet, and Khulna.
• Account Credentials: Username and a securely hashed password. We never store your plain-text password in our systems.
• Financial Information: Payment method details including bKash, Nagad, Rocket, Upay mobile wallet references, and bank account identifiers used for deposits and withdrawals. Full payment credentials are never stored on our servers.

Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser version, screen resolution, and mobile network operator.
• Usage Data: Pages viewed, games played, session duration, betting history, wagering patterns, and navigation paths within the platform.
• Cookies and Similar Technologies: Session cookies, persistent cookies, and local storage tokens used to maintain your login state and personalise your experience on gtd99.

How We Use Your Information

gtd99 processes personal data strictly for the purposes listed below. We do not use your information for any purpose beyond these defined uses without your explicit consent.

• To create, maintain, and secure your gtd99 player account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• To verify your identity in compliance with applicable KYC requirements and prevent fraudulent activity on the platform.
• To personalise your gaming experience, including recommending relevant cricket betting markets, slot games, and live casino tables.
• To deliver customer support, respond to account queries, and resolve disputes in a timely manner.
• To send you service-related communications such as account confirmations, security alerts, promotional offers (where you have opted in), and responsible gaming reminders.

Payment Data and Financial Information

gtd99 processes financial transactions through trusted payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and various other payment providers serving the Bangladesh market. When you make a deposit or request a withdrawal, we handle your transaction reference data only — we do not store full card numbers, full mobile wallet PINs, or complete banking credentials on our platform servers.

Our payment processing partners maintain their own privacy and security standards. We recommend reviewing the privacy policy of your chosen payment provider (e.g., bKash, Nagad) to understand how they handle your financial credentials independently of gtd99.

Disclosure of Your Information

gtd99 does not sell, rent, or trade your personal information to third parties. We may share your data only in the specific circumstances described below, and only to the extent necessary.

• Service Providers: We engage trusted third-party service providers (such as payment processors, identity verification providers, and analytics platforms) who assist us in operating gtd99. These providers are bound by strict data processing agreements and may not use your data for their own purposes.
• Legal Obligations: We may disclose your personal information if required to do so by applicable law, court order, or governmental authority, or where such disclosure is necessary to protect the rights, property, or safety of gtd99, our users, or the public.
• Fraud Prevention: We may share data with fraud prevention agencies and financial institutions to detect and prevent fraudulent activity, money laundering, or other illegal conduct on our platform.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving gtd99, your personal data may be transferred to the acquiring entity, provided that the same standard of data protection commitments is maintained.

Cookies and Tracking Technologies

gtd99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your browser or device that allow us to recognise returning users, maintain session states, and measure site performance.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly, including maintaining your logged-in session and securing your account from unauthorised access. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Help us understand how players navigate gtd99, which game categories are most popular, and where improvements can be made. Data collected is aggregated and anonymised wherever possible.
• Preference Cookies: Remember your settings such as language preferences, game filters, and display options so you do not need to reconfigure them each time you visit.

You may control or delete cookies through your browser settings at any time. However, disabling essential cookies will affect your ability to log in and use core features of gtd99. We do not use cookies to deliver personalised advertising to third-party networks.

Data Retention

gtd99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as required by applicable legal obligations. Specifically, account and identity data is retained for the duration of the account relationship plus a minimum of five years following account closure to satisfy financial record-keeping requirements.

After the retention period has elapsed and there is no longer a legal basis for processing, your personal data will be securely deleted or anonymised so that it can no longer be attributed to you. If you wish to request early deletion of your data, please contact our support team — note that deletion of certain records may not be possible where retention is mandated by applicable regulations.

Your Privacy Rights

As a user of gtd99, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your request clearly stated.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to Erasure: You may request the deletion of your personal data where there is no longer a legitimate legal basis for us to retain it, subject to applicable legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, such as while the accuracy of your data is being contested.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time through your account settings or by contacting support.

We will respond to all data rights requests within a reasonable timeframe. In certain cases, we may need to verify your identity before fulfilling a request to protect against unauthorised data access.

Security Measures

gtd99 employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, access controls that restrict employee access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments of our platform infrastructure, and secure storage systems with encrypted data at rest.

While we take all reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is entirely risk-free. We encourage you to use a strong, unique password for your gtd99 account, enable any available two-factor authentication options, and notify us immediately at [email protected] if you suspect your account has been compromised.

Third-Party Links and Services

The gtd99 platform may reference or integrate with third-party service providers such as payment gateways, game studios (including Pragmatic Play, Evolution Gaming, Spribe, and others), and analytics tools. These third parties operate under their own independent privacy policies. gtd99 is not responsible for the data practices of third-party services. We recommend reviewing the privacy policies of any third-party provider whose services you access through or in connection with the gtd99 platform.

Children's Privacy

gtd99 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has created an account on gtd99 or provided us with personal information, please contact us immediately at [email protected] so we can take prompt action to remove the information and close the account.

Changes to This Privacy Policy

gtd99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the nature of our services. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you via your registered email address or a prominent notice on our platform.

Your continued use of gtd99 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We therefore encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gtd99 handles your personal data, our support team is available to assist you.

Email us at: [email protected]

Our support team operates seven days a week and aims to respond to all privacy-related enquiries within two business days. For urgent account security concerns, please mark your email subject line as 'URGENT — Privacy Request' to ensure priority handling.